All orders ship from our studio in Ferndale, MI, USA.
 
Order creation time is generally 2-3 weeks not including ship time.
 
USA ORDERS ~ Items are shipped via USPS Priority mail with tracking number and insurance up to $50. Orders over $250 will require a signature to ensure package safety and delivery. Orders usually arrive 2-4 days from the day they are sent out. You will receive tracking information to your account's email address once the order has been sent. 

INTERNATIONAL ORDERS~ Items are shipped via USPS Priority mail which includes tracking and insurance. Ship times can vary from 7-21 business days, depending on your country's customs policies. Please know your country's shipping policies and import taxes. Harmonic Threads is NOT responsible for any tax/customs charges. What you pay us is strictly for the shipping cost only. Purchaser is responsible for paying any additional fees. 
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Lost or damaged packages--
 
Once a package has been shipped it is out of our control and in the hands of the shipping company.
If an item is lost on it's way to you, please contact us within 2 business days so we can open a claim to track it down. We cannot be responsible for damage or missing packages caused by shipping companies. Please let us know if you wish to insure your package for more than $50, or have a signature required at the time of delivery. You will be responsible for any additional fees.

If you prefer a shipping company other than USPS, please contact us before you purchase so we can make arrangements and corrected shipping charges.

Purchaser is responsible for providing the correct shipping address. If an error has been made, purchaser is responsible for any re-routing fees or extra shipping costs that may occur from said error. Notification of a correction or update to your shipping address must be received via our email- harmonicthreads@yahoo.com. Social media is an improper way to contact us. Failure to notify us properly will also be the fault of the customer.